Policies

Welcome! I have tried to lay out my policies in an easy-to-understand manner, but please don't hesitate to contact me if you have any questions.

Terms of Service

I don't want to write a long EULA any more than you want to read one. So the Terms are as follows; you must read the policies. Not reading the policies does not absolve you from following them -- by shopping with me you're agreeing to the policies below. 

Payment

HOW TO PAY: I am happy to accept all major credit cards (Mastercard, Visa, American Express, and Discover) and also PayPal - you can pay via PayPal even if you don't have an account with them; please contact me before buying if you have any questions. I also accept cash and credit cards for local orders that can be paid in person.

PAYMENT REFUNDS: Any refunds are given in the same method in which they were originally received; for example, if you paid via PayPal (even using a credit card through them without an account) you will be refunded via PayPal. Refunds will not be given prior to the return of any product. Any exorbitant delays in returning purchases to me may result in fees assessed by PayPal when I refund the purchase price (for example, items not returned within the 60-day PayPal window); I am not responsible for those fees.

ARE YOU LOCAL? If you are local to Keystone Heights, Florida, cash or credit card payments can be arranged. Feel free to contact me prior to purchase to pre-arrange a time and location convenient to both of us; otherwise I will contact you within a few hours of your purchase to talk about pick-up/delivery options.

WHEN TO PAY: Payment is expected within 48 hour of making a purchase unless prior arrangements are made. If payment is not received in 48 hours the sale will be canceled and the item will be relisted.

FL residents must pay 6% sales tax, plus any specific county taxes.

Privacy

I will never rent, sell, or give your email address or any other information to anyone, at any time. That's just not cool. I also will not discuss your purchases with anyone for any reason, without your prior permission (example: spouses or parents shopping for gift ideas).

Custom Orders

Every custom order is different and I am happy to discuss time frames, customization, shipping, and other details via email. I will keep you as informed as you would like to be during the process of making your item, and will provide detailed photographs of your item prior to purchase.

DOWN PAYMENT ON CUSTOM ORDERS: Custom orders that will have a purchase price of more than $100 now require a non-refundable 25% deposit prior to my beginning work on your item(s), with the remaining 75% due at completion of work.
- If I am unable to complete your order for any reason, your deposit will be refunded.
- Unless we have come to a mutual agreement early in the custom order process, your 25% deposit is non-refundable.

Refunds

Please contact me within seven days of receiving your item if you have any concerns. I want you to be as happy shopping with me as I am to be selling to you. Not all situations are created equal and while I do need to have some ground rules, I try to be flexible and reasonable with other flexible and reasonable people.

If you are dissatisfied for any reason, you can return the unused item for a full refund within 7 days of receiving it. I will refund the original purchase price and original shipping cost once I receive the item back (buyer is responsible for return shipping).

Returned items must be received before I will initiate a refund; refunds will be given in the method via which they were received (PayPal refunds for PayPal purchases, etc.).

Used soap is non-returnable. If you are dissatisfied with your product please contact me with details so that we can discuss alternatives including refunds or replacement bars.

Returned yarn must still be in original skein, unused, and not wound.

Refunds are given in the same method in which they were originally received; for example, if you paid via PayPal (even using a credit card through them without an account) you will be refunded via PayPal. Refunds will not be given prior to the return of any product. Any exorbitant delays in returning purchases to me may result in fees assessed by PayPal when I refund the purchase price (for example, items not returned within the 60-day PayPal window); I am not responsible for those fees.

I try to over-protect my ceramics during packaging as much as possible, but accidents - especially when shipping long distance - do happen. While I can't control what happens during transit, as I said above, I want you to be as happy shopping with me as I am to be selling to you. I am completely willing to work with you on ceramics damaged during shipping; I do, however, require proof that the item is damaged, and that item must be returned to me. Mail it back to me, or provide me with a photograph of the shattered item,and I will replace it (or give you a full refund should item no longer be desired).

Shipping

I ship Monday through Friday, unless there is a postal holiday. Purchases made after noon ship the next business day; purchases made after noon on Fridays will ship on Mondays.

2015 postal holidays are as follows:

Thursday, January 1 – New Year’s Day
Monday, January 19 – Martin Luther King, Jr. birthday (observed)
Monday, February 16 – Presidents Day (observed)
Monday, May 25 – Memorial Day
Saturday, July 4 – Independence Day
Monday, September 7 – Labor Day
Monday, October 12 – Columbus Day
Wednesday, November 11 – Veterans’ Day (observed)
Thursday, November 26 – Thanksgiving Day
Friday, December 25 – Christmas Day


I ship as carefully and as cost-effectively that I can; I primarily ship USPS First Class, Parcel Post, or Priority Mail Flat Rate to get you the best price. If you need express mailing, or mailing using some other delivery service, please contact me before purchasing so that I can weigh your purchase and get you the best price.

International customers are responsible for all import taxes, customs duties and fees levied by the destination country. These fees and taxes and any additional charges for customs clearance are levied once a shipment reaches your country, and must be borne by the recipient. I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Please be aware that when customs clearance procedures are required, it can cause delays beyond any original delivery estimates. All international orders will have full value declared on customs forms, and will be marked as "merchandise" - no exceptions.

I ship to the address given to me during the sale; please make sure your address is correct. There are no refunds for incorrect addresses given.

I try to be as reasonable as possible with shipping charges - if it costs more than you've been charged, there is no extra charge for you; and I will refund any difference of $2 or more if it is in your favor.

Shipping for gifts - if you would like me to ship a gift to someone else, we can definitely make arrangements (also for giftwrap/enclosure).

Wholesale/Consignment

At this point in time I am unable to take on any new wholesale or consignment orders; however, please feel free to get in touch with me and I will contact you when my schedule is a little more flexible.